If, for whatever reason, the customer is dissatisfied with a product bought directly from 7robots, the purchase may be exchanged or returned. Specially produced items are however not eligible for return.
To return or exchange an item, please email us with your order number, details of the item to be returned, and the reason for its return. The customer must inform 7robots within 7 days of receiving the product with their intention to return the item. The package must then be shipped within a further 14 days. All shipping costs, duties and taxes have to be paid by sender.
Return address’ are provided with each product.
All returned items must arrive unused and in the original packaging. Upon receipt of the items, a full refund will be made (the shipping costs are not refundable) within 30 days.
If any item arrives in a less than perfect condition, please email us immediately. We will do our best to remedy the situation as quickly as possible.
The customer should only accept packages without visible signs of wear and tear. If the customer decides to accept visibly damaged items, this should be noted on the delivery form next to their signature. If product is found to have been affected, the customer must email us immediately, attaching pictures of both the packaging and its contents. All the original packaging must also be retained.
The customer must inform 7robots within 7 days of their intention to return the item. The package must then be shipped within a further 14 days.